Privacy Policy

General Information

Here at Virgin Atlantic Airways Limited ("Virgin Atlantic"/"we"/"us") we are committed to protecting your privacy online as securely as we would our passenger information in our reservations and frequent flyer systems. You have control over the information we store about you and what types of information (if any) you would like to receive from us. 

We collect general statistical information about visitors to our website for general reporting and to help improve our future content. We also collect personal information about you online to provide you with a range of personalised services. Some of these services are not accessible unless you supply individual identifiable information. 

We also follow strict guidelines in the storage and disclosure of information that you have given us, in order to prevent unauthorised access to it. This is in line with the laws and regulations of the countries from which we operate. This means that when you contact us, we will ask you for proof of identity before we can disclose personal information to, or discuss your booking with, you. 

Sensitive Personal Data

·       You may be required to provide information that is defined as Sensitive Personal Data by the Data Protection Act (1998) - for example, your dietary requirements or information pertaining to your health (if applicable). We do not seek any other Sensitive Personal Data online but if you provide us with any other Sensitive Personal Data by telephone, email or by other means, we will treat that Sensitive Personal Data in accordance with this privacy policy.

·       In providing this information, you are giving your explicit consent for Virgin Atlantic to collect, process, disclose or transfer, and store your Sensitive Personal Data for the purposes of fulfilling your requirements or for safety reasons (e.g. using your dietary requirement data for the specific purpose of providing you with a suitable in-flight meal.)

·       Your Sensitive Personal Data will not be disclosed to any third-parties except to the extent and the purpose that Virgin Atlantic Airways may be required to do so by any law, legislation, enactment, safety reason, or for the fulfilment of this contract between us in order to satisfy your requirements, and that the disclosure is safe.

Transfers of data outside of the UK

We may need to send your data (including sensitive personal data) outside the UK so that we can comply with your requirements or for safety or legal reasons. 

In providing your Sensitive Personal Data you are also giving your explicit consent to the transfer of that Sensitive Personal Data outside the UK so that we may comply with your requirements or for safety or legal reasons.

For further information on transfers of data outside the UK go to the Transferring data to border control agencies section of this website

By using this website, you consent to the collection and use of this information by Virgin Atlantic Airways. If we change our privacy policy we will inform you by posting these changes on this page.