How to Pre-order Duty Products Online

When you pre-order from Retail Therapy you have more time to decide what to buy, and you can also take advantage of a wider range of savings. It also means once you're onboard you can relax and enjoy the inflight entertainment, safe in the knowledge that your purchases will be delivered to your seat. Please note orders to / from Heathrow require 3 working days' notice and flights to / from Manchester, Glasgow and Belfast require 5 working days notice.

Read through the step-by-step instructions below to understand how to pre-order duty free products online with Retail Therapy:

Start Shopping

To start shopping for amazing duty free products you can click on the Pre-Order tab and select the category you require. You can find required item by entering the name or key word in the search area in the right hand top corner.


All new customers must register to purchase Retail Therapy goods. You can register by:

a) Clicking the link in the log-in area located along the top of the home page (Log in/Register) 
b) Clicking the link at the bottom of the home page (login or register) or 
c) You can also start shopping straight away and then register when you check out

Once you are registered on the Retail therapy website, a PIN number will be sent to the email account given.  You may then use this to log in and start shopping on our online duty free store.

Shopping for goods

Once you have clicked on a category, all items within that category will come up.  When you click onto a product`s image you will be able to:

a) See the short description of the product
b) See the Price, the SAVE price the code specific for each product
c) You will also be able to purchase this item by clicking onto the ADD TO BASKET button. You can change the number of purchased products by amending it in the Quantity area

You can only pre-order goods up to 3 months before your departure date.

Shopping Basket

Once you have added items to your shopping basket you can add or take away the number of products by amending it in the quantity column.  Press the X symbol to delete the products from your shopping basket.

Your shopping basket will show you:

a) Total Savings, and
b) Total Price

Once you have finished adding all your items to the shopping basket press the Checkout button.  This will take you to the flight information area.  Please choose the flight you wish your goods to be delivered on-board.  Please note you can choose your goods to be delivered to you on your outward or inbound flight. 

Use the scroll bar to select the flight number and click on it. Click on the calendar and select the departure date.   Click the Payment button to go through to the payment system.  Please tick which credit card you will be using to pay for your Duty Free goods and Process Payment.  Enter in your card details and check that all the flight information entered is correct.   Wait for card verification.  A confirmation letter will be sent to your registered email address.

Receiving your goods

Your goods will be delivered to you onboard the aircraft on ether your outbound or inbound flight that you have selected.  Please make sure your keep your order number/ receipt for proof of purchase when receiving your goods.

Purchasing Duty Free Products on-board

Take advantage of inflight shopping with Virgin Atlantic. You'll be surprised by how much you can save with our airport duty free prices.