Service Interruption Plan

Service Interruption Plan

Please note our Call Centre is now closed and all staff are now working remotely. 

We are still here to help and to answer all of your queries, please email us at retailtherapy@3sixtydutyfree.com we apologise response times are slightly longer than normal. If your query is urgent please call us on 07572 665550 Monday to Friday 08.30-17.00.

We thank you for your patience as we deal with this unprecedented situation.

Frequently Asked Questions

 1. Can I place an order?

Yes, Retail Therapy continues to serve customers and you can place an order for Home Delivery to a UK address. Check out our Home Delivery range https://retailtherapyshopping.com/home-delivery 

2. Are delivery times affected?

Our team is working to ensure we can continue to offer this service but please note deliveries may be longer than usual at the moment.

3. Is it possible to return items?

Yes, you can continue to return items, go to https://retailtherapyshopping.com/t/return-policy for details.

4. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages here https://www.gov.uk/coronavirus UK  and here https://www.who.int/emergencies/diseases/novel-coronavirus-2019

5. Is it possible to reduce contact with the driver when they deliver my order?

All our products are delivered by Royal Mail please visit https://www.royalmail.com/d8/coronavirus-protection for the details.

6. Can I buy Duty Free onboard my Virgin Atlantic flight?

Unfortunately the onbaord Duty Free Service has been suspended until further notice.